Terms and conditions of the Bluecoat Membership Scheme
On becoming a Member of the Bluecoat Membership Scheme you are automatically agreeing to the terms and conditions stated below and consent to us ("Bluecoat") handling your data in accordance with the Data Protection Act 1998.
Upon payment a legally binding contract between us and you as a Member will be enforced. These terms and conditions will form the basis of this contract. When you buy a membership as a gift for someone else, we will deliver membership services to the person named on the application/membership card.
1.1 Our core benefits will include:
An invitation to members-only events before every exhibition opening with complimentary drinks.
A limited edition Bluecoat pin badge, in your choice of black or pink (while stocks last).
An exclusive set of printed postcards inspired by our archive, specially selected by us.
10% discount at the Bluecoat Café and Bistro, on showing of valid membership card.
An exclusive Members’ newsletter to keep you up-to-date with everything Bluecoat and updates on how your support is making a difference.
Priority booking to selected events, and first look at Bluecoat merchandise.
1.2 Patrons also receive the following benefits:
Exclusive experiences for Patrons (for example, meet visiting artists)
Acknowledgement in Annual Report
Priority access to artworks for sale
1.3 We reserve the right to change the benefits that apply to the Bluecoat Membership Scheme at any time and without prior notice. However, whenever possible Bluecoat will make every effort to inform you of changes and publish them on the Bluecoat website.
1.4 We will aim to send out the merchandise within 4 weeks of your membership purchase.
Events and Experiences
2.1 When appropriate within Bluecoat’s programme, Members will have access to experiences which may require a cost in addition to the membership fee.
2.2 Exclusive experiences will be limited in capacity and will vary according to event. Therefore attendance cannot be guaranteed to all Members.
2.3 Tickets for free and paid-for events will be issued on a first-come-first-served basis.
2.4 Bluecoat does not accept liability for cost incurred (e.g. travel) by Members if the building has to close or an event is cancelled due to unforeseen circumstances.
3.1. All quoted membership fees are for a 12-month subscription from date of issue:
3.2 We reserve the right to increase the price of your Membership subscription on an annual basis. We will make every effort to inform you in advance of any changes made to the annual subscription cost in your renewal communications, membership communications, and website.
Paying for membership subscriptions
4.1 You can pay for a Membership subscription online via the Bluecoat website or in person at the Information Desk.
4.2 The credit/debit information you provide to purchase a Membership subscription will be used solely for processing the purchase of your Membership subscription.
4.3 We strongly advise against sending any financial/credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payments by this method.
4.4 If you are not using your own credit/debit card to pay for a Membership subscription you must ask permission of the credit/debit card holder before submitting payment details.
Buying a membership as a gift
5.1 Gift membership must be activated within 6 months of the purchase date. Email email@example.com to ensure the correct name and email address is linked to your Membership subscription.
Your right to cancel
6.1 You have a right to cancel the contract formed between us (and receive a refund of fees paid) if you change your mind or decide for any other reason that you do not want to continue the Membership.
6.2 Your right to cancel starts from the date on which we confirm your application for a Membership subscription has been accepted, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 days after the date on which the contract was formed.
6.3 To cancel a contract you need to let us know within 14 days that you have decided to cancel. To do so, you must contact us via email at firstname.lastname@example.org
6.4 We will make any refunds due to you as soon as possible if made within the first 14 days minus any relevant or applicable administration fees.
Our right to cancel
7.1 Bluecoat reserves the right to refuse any Membership subscription.
7.2 If you as a Member, or where you purchase a Gift Membership for another individual are thought to be in breach of these terms and conditions, Bluecoat reserves the right to not fulfil or cancel the Membership subscription.
7.3 On receipt of your application we will debit your card for the price as stated as applicable. However, acceptance of your application remains subject to approval by Bluecoat. At this point we will either confirm your application at which point a contract will be formed between us, or refuse the application.
7.4 If we are unable to obtain payment authorisation from the issuer of your card or bank and a Membership card has been issued, we will request you return the card and any forfeited benefits.
Data protection and use of personal data
8.1 When you apply for a Membership (and throughout the course of your Membership subscription) it will be necessary for us to obtain from you your personal information (such as your name and address) which we will treat as 'personal data' for the purposes of data protection law.
8.3 The personal data you supply will be used to process the Membership application and, if your application is successful, to administer the Membership subscription and its benefits. Your data may be used for statistical and analytical purposes, for example analysing postcode data to identify the spread of the Bluecoat membership scheme.
8.4 You will receive Membership communications on a quarterly basis via an e-newsletter and from time-to-time we will, unless you instruct us otherwise, use your contact information to let you know about Bluecoat offers and promotions.
8.5 You can unsubscribe from receiving promotional communications by post, telephone or email (use the unsubscribe link that can be found at the bottom of Bluecoat emails). Once we have received your request we will take appropriate steps to cease using your information in this way.
8.6 Please note that all notifications and communications with regards to the Bluecoat membership scheme will be through online channels only - via email and the Bluecoat website and social media channels. Should a Member choose to unsubscribe from the Bluecoat membership scheme quarterly e-newsletter, they will not receive any emails and therefore benefits, pertaining to Membership.
8.7 We will not pass on your personal data onto third parties without your prior consent.
8.8 You may instruct us to provide you with any personal information we hold about you. Any individual wishing to access their personal information should put their request in writing using the contact details set out below.
8.9 Please let us know if your personal data has changed or needs to be corrected in relation to the Bluecoat membership scheme please email email@example.com